Technology Consulting | Hannibal MO and Quincy IL

Data and Communication Terms of Use and Privacy Policy

McClain Consulting has been trusted for decades with sensitive information. We have been trusted to manage the technology and data for health care organizations, financial institutions, and governments. Furthermore, we are trusted with the personal and financial data in closely held family businesses. McClain Consulting considers the privacy and protection of this data to be our number one priority. All staff are vetted via background checks and all have employment contract clauses pertaining to the protection of our client data.

McClain Consulting communicates via email, voice and SMS texting. This communication is secured and protected, and client data is never shared or sold without written permission.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you contact us by phone or text message (SMS).

Information We Collect

We collect only the information that you voluntarily provide to us when you contact us directly, which may include:

Name
Phone number
Business or personal contact information
Information related to a service request or support inquiry

We do not collect personal information for marketing purposes, and we do not initiate contact with customers through our website.

How We Use Your Information

We use your information solely to:

Respond to inquiries or service requests you initiate
Communicate regarding an active service request
Provide direct, operational updates related to your request (for example, arrival notifications or follow‑ups)

We do not use your information for mass messaging, bulk SMS campaigns, or unsolicited communications.

Information Sharing

We do not sell, rent, trade, or share customer information with third parties for marketing, advertising, or promotional purposes.

This includes, but is not limited to:

Names
Phone numbers
Personal or business contact information
SMS or call data

Customer information is only used internally and may be disclosed only if required by law or legal process.

Data Security

We implement reasonable administrative and technical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

SMS & Text Messaging Communications

SMS Usage

SMS (text messaging) is used only for direct, one‑to‑one communication and only after a customer initiates contact.

We send SMS messages only in the following situations:

When a customer texts us first
When a customer explicitly asks us to send them a text message
When responding to an active service request initiated by the customer
When providing brief operational updates (for example, “We are on the way”)

We do not send mass SMS messages, bulk texts, automated marketing messages, or unsolicited promotional communications.

Website Contact Policy

Our website provides contact options only.

We do not initiate phone calls or text messages to customers based on website visits or contact button interactions.

Customers must directly contact us or request SMS communication for any text message to be sent.

Consent

By texting us first or explicitly requesting SMS communication, you consent to receive text messages related only to your inquiry or service request.

Consent is

Customer‑initiated
Voluntary
Limited to the specific communication requested
Not a condition of purchase

Message Frequency

Message frequency varies and depends entirely on the nature of the customer‑initiated request.

Opt‑Out

You may opt out of SMS communications at any time by replying STOP to any message.You may also contact us directly to request that SMS communication be discontinued.

Fees

Message and data rates may apply depending on your mobile carrier and service plan.